Frequently Asked Questions
About ICT Global Services (Our Parent company)
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Q: What is ICT Global Services?
Established in the mid-nineties, ICT Global Services has grown from a modest IT service provider into a global powerhouse, offering a diverse range of products and services across various sectors. We have a presence in North America, Southeast Asia, and the Middle East.
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Q: What services does ICT Global Services offer?
We offer a comprehensive suite of services including Knowledge Management, Professional Development Training Courses, Leadership Development, Projects and Portfolio Management, and various IT and Telecom products and services.
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Q: What is your cancellation policy?
Our headquarters are in Toronto, Canada, with strategic delivery centers in North America, Southeast Asia, and the Middle East. We also have satellite offices in Wellington, New Zealand.
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Q: Who is the founder of ICT Global Services?
Our founder and CEO is Dr. Mahmood Khan, who has guided our transition from a Geo-specific service provider to a Service-centric Global service provider with Local support.
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Q: What is the mission of ICT Global Services?
Our mission is to foster continuous learning, innovation, and adaptation, providing top-notch services and nurturing the leaders of tomorrow
Global Presence
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Q: In which regions do you operate?
United with our parent company ICT Global Services and sister company ICT International, strengthened by valued customers who continue to fuel our growth. Our clients are diverse and span across various industries, including finance, banking, healthcare, education, manufacturing, and retail. We are consistently expanding our clientele. Please refer to the ‘Clients’ tab for an updated list of our esteemed clients.
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How does your global presence benefit your clients?
Our global presence allows us to offer diverse products and services, providing local support and ensuring we meet the unique needs of clients worldwide.
Subsidiaries and Affiliates
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Q: What subsidiaries does ICT Global Services oversee?
We oversee wholly-owned subsidiaries, including 360 ITM Corporation Ltd. in Canada, ICT International PVT Ltd. in Pakistan, and ICT International FZE in Dubai.
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Q: What is 360ITM Corporation Ltd
360ITM Corporation Ltd. is a wholly-owned subsidiary of ICT Global Services, specializing in technology consulting. We deliver a full suite of digital transformation services tailored to meet your business needs. From advanced technology consulting and strategic project management to operational excellence and professional development. Our solutions empower your organization to thrive in a dynamic market. With expertise in AI, IoT, blockchain, and cloud services, we craft solutions that ensure growth, resilience, and a competitive edge
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Q: What are the website addresses for your subsidiaries?
Our subsidiaries’ websites provide details on their portfolio as well as linking their global services and methods with their parent company, ICT Global Services. The website address for 360 ITM Corporation Ltd. is www.360ITM.com and for ICT International, the website address is www.ICTintl.com.
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Q: How do your subsidiaries contribute to your overall service offerings?
Our subsidiaries enhance our service offerings by providing specialized expertise and local support in their respective regions.
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Q: What is ICT International?
ICT International is a wholly-owned subsidiary of ICT Global Services, specializing in technology consulting and support services. It offers expertise in areas such as Software Development, Mobile Application Development, Web Content Management, RFID, EDMS, and ERP.
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Q: How does ICT International contribute to ICT Global Services’ offerings?
ICT International amplifies our footprint in the technology sector, providing specialized expertise and proficiency in various technology consulting areas. This collaboration ensures that our clients benefit from cutting-edge solutions and industry best practices.
Clients and Partners
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Q: Who are your clients?
United with our parent company ICT Global Services and sister company ICT International, strengthened by valued customers who continue to fuel our growth. Our clients are diverse and span across various industries, including finance, banking, healthcare, education, manufacturing, and retail. We are consistently expanding our clientele. Please refer to the ‘Clients’ tab for an updated list of our esteemed clients.
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Q: How has ICT Global Services achieved success in capturing a diverse portfolio of market segments?
ICT Global Services is proud to have successfully captured a vast and diverse portfolio of market segments. Our success is attributed to our unwavering commitment to excellence, innovation, and client satisfaction. We continue to explore new opportunities while strengthening our relationships with existing clients as their trusted advisors and service providers. This approach has enabled us to secure recurring business and maintain our position as a leading entity in the industry.
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Q: How do you collaborate with your partners?
Through shared vision and unwavering commitment, we create paths to success. We navigate complexities, celebrate victories, and forge bonds that transcend business.
Knowledge Management
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Q: What is Knowledge Management?
Knowledge Management involves the systematic management of an organization’s knowledge assets for creating value and meeting tactical & strategic requirements.
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Q: What Knowledge Management services do you offer?
Jointly with our parent company, ICT Global Services, we offer meticulously tailored professional development solutions. As an industry leader, ICT Global Services delivers a comprehensive suite of specialized Knowledge Management services. 360 ITM Corp. enhances this portfolio by delivering specialized Knowledge Management services both directly and through the established infrastructure and expertise of ICT Global Services. This strategic alignment ensures our clients benefit from the combined strength, resources, and experience of both organizations while maintaining streamlined service delivery.
Projects and Portfolio Management
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Q: What is Projects and Portfolio Management?
Projects and Portfolio Management involves the centralized management of one or more project portfolios to achieve strategic objectives.
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Q: What services do you offer in Projects and Portfolio Management?
We offer consulting and management services to help organizations effectively manage their projects and portfolios, ensuring alignment with their strategic goals.
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Q: What methodologies do you use in Project Portfolio Management?
We adhere to the best practices of Classic Waterfall, Agile SCRUM, and Agile SAFe methodologies, tailoring these to align with your unique business objectives.
Technology Management
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Q: What is Technology Management?
Technology Management involves the strategic planning, implementation, and management of technology solutions to meet business objectives.
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Q: What technology consulting services do you offer?
We offer bespoke technology consulting services directly and along side our sister company, ICT International (www.ictintl.com), including Project Management, Digital Transformation, Software Development, Mobile Application Development, Web Content Management, RFID, EDMS, and ERP.
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Q: How does ICT International contribute to your technology services?
ICT International amplifies our footprint in the technology sector, offering specialized expertise and proficiency in various technology consulting and support areas. Please visit www.ictintl.com for further details.
Consulting Services
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Q: What consulting services do you offer?
We offer a diverse array of consulting services, including Management Consulting, Technology Consulting, and Industry-Specific Consulting. Please refer to the tab on Consulting Services for details.
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Q: What areas do your Management Consulting services cover?
Our Management Consulting services cover Project, Process and Change Management, Professional Development and Leadership, Data, AI, and Analytics, and Industry-Specific Technology & BPM Consulting.
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Q: What areas do your Technology Consulting services cover?
Our Technology Consulting services cover Digital Transformation, Cloud Services, Software and Application Development, Cybersecurity, Compliance, BC, DR, and Blockchain Consulting.
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Q: How do your consulting services benefit businesses?
Our consulting services are designed to address the multifaceted challenges and opportunities that modern businesses encounter, empowering organizations to realize their strategic ambitions and unlock their full potential.
Client Support
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Q: How can I contact 360 ITM Corp for support?
To ensure seamless support and optimal client experience, we offer a centralized point of contact through our website, email, or phone. Our complete contact information is available on our website's Contact Us page.
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Q: Do you offer customized solutions for clients?
Yes, we offer customized solutions tailored to meet the specific needs and requirements of our clients.
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Q: What industries do you serve?
We serve a wide range of industries, including finance, banking, technology, telecommunications, manufacturing, retail, healthcare, and more.
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Q: How do you ensure the quality of your services?
We ensure the quality of our services through continuous learning, innovation, and adherence to industry best practices.
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Q: What sets 360 ITM Corp. apart from other service providers?
Our commitment to innovation, excellence, and client satisfaction sets us apart. Jointly as part ICT Global Service group of companies, we offer a diverse range of services, a global presence, and a strategic approach to meeting our clients’ needs.
Additional Information
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Q: How can I request additional information about your services?
You can request additional information by filling out the form available on our website. Our team will get back to you promptly with the information you need.
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Q: Can I schedule a consultation with your experts?
Yes, you can schedule a consultation with our experts by filling out the form on our website or contacting us directly via email or phone.
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Q: How do you ensure client satisfaction?
We ensure client satisfaction by delivering high-quality services, maintaining open communication, and continuously seeking feedback to improve our offerings.
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Q: What is your approach to client collaboration?
Our approach to client collaboration is based on building trust, fostering open communication, and working closely with clients to understand their unique needs and deliver tailored solutions.
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Q: How do you handle client feedback?
We value client feedback and use it to continuously improve our services. We encourage clients to share their experiences and suggestions to help us better meet their needs.
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Q: How do you stay updated with industry trends?
We stay updated with industry trends through continuous learning, attending industry conferences, and engaging with thought leaders to ensure our services remain cutting-edge and relevant.
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Q: What is your commitment to innovation?
Our commitment to innovation is reflected in our continuous efforts to adopt new technologies, methodologies, and best practices to deliver exceptional value to our clients.
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Q: How do you support professional development?
We support professional development through our comprehensive training courses, leadership development programs, and consulting services, empowering individuals to excel in their careers.
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Q: What is your approach to technology consulting?
Our approach to technology consulting involves understanding the unique needs of each client, providing tailored solutions, and leveraging the latest technologies to drive business success.
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Q: How do you ensure the security of your clients’ data?
We ensure the security of our clients’ data through robust cybersecurity measures, compliance with industry standards, and continuous monitoring to protect against potential threats.
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Q: What is your vision for the future?
Our vision for the future is to continue being a global leader in Knowledge Management, Technology Management, and Projects Portfolio Management, driving innovation and excellence in all our endeavors.